Shipping Policy - DIA CAFE
Thank you for choosing DIA CAFE! We are committed to providing you with a smooth and efficient shipping experience.
Shipping Services
We utilize both United States Postal Service (USPS) and United Parcel Service (UPS) for our shipping needs. During the checkout process, you will be able to select your preferred shipping carrier and method based on the available options and estimated delivery times.
Shipping Costs
- Shipping costs are calculated based on the weight of your order, your chosen shipping method, and your destination.
- You can view the shipping costs during the checkout process before finalizing your order.
Free Shipping
- We offer free standard shipping on all orders totaling $50 or more (after any discounts and before taxes).
- The free shipping option will be automatically applied at checkout when your order meets the eligibility criteria.
- While the shipping is free, the customer still chooses between USPS and UPS, and will be given the free option for standard shipping with either carrier.
Order Processing
- Orders are typically processed within 1-3 business days of receiving payment.
- You will receive a confirmation email with tracking information once your order has been shipped.
- Please note that processing times may vary during peak seasons or promotional periods.
Shipping Times
- Shipping times vary depending on your chosen shipping method and destination.
- Estimated delivery times are provided at checkout.
- Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.
Shipping Restrictions
- We currently ship to addresses within the United States of America.
- Please ensure that your shipping address is accurate and complete to avoid any delivery issues.
- We are not responsible for any delays or lost packages due to incorrect addresses.
Tracking Your Order
- You will receive a tracking number via email once your order has been shipped.
- You can track your order through the carrier's website using the provided tracking number.
Delivery Issues
- If you experience any delivery issues, such as lost or damaged packages, please contact us immediately.
- We will work with the carrier to resolve the issue as quickly as possible.
- Please contact us within 14 days of any delivery issues.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us via our Contact form.
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Grown in Volcanic Soil
Bold Flavor Born From Fire
Nutrient-rich volcanic soil results in a naturally smooth, complex flavor
Nutrient-rich volcanic soil results in a naturally smooth, complex flavor
Ethically Sourced,
Fairly Traded
100% Direct Trade with Farmers & Co-Ops
Supports higher wages and improves communities for Latin American farmers
Supports higher wages and improves communities for Latin American farmers
A Cultural Experience
Celebrating Latin American Art
Eco-friendly bags designed and hand-painted by Latin American artists
Eco-friendly bags designed and hand-painted by Latin American artists
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